If you have not logged in successfully, there should be an error message appearing in the bottom right corner at the connection status icon. Alternatively, you can check the error message in the 'Journal' tab as shown below.
Error message: "Authorisation failed" or "Invalid account"
Reason: Error in login details
Solution:
- Double-Check Credentials: Ensure you are entering the correct Trading account ID, password, and server information. These details are case-sensitive.
- Try to reset Password: If you have forgotten your password. How do I reset my trading account password?
- Copy and paste: Make sure you do not copy-paste any additional symbols in the Login or Password field. Try manually typing.
- Verify if you are using the correct server according to your trading account type.
Error message: "No Connection"
Reason: Incorrect server address
Solution:
To check your trading account type, log in to Alpari Profile> Profile >Accounts. Click on the trading account to see more details:
The server name in the terminal MetaTrader - Alpari-Standard1
Access point addresses:
- dc1.mt4standard1.alpari.com
- dc2.mt4standard1.alpari.com
- dca1.mt4standard1.alpari.com:444
Ranges of MetaTrader trading account numbers:
- 0–99999
- 400000–499999
- 5000000–5099999
- 5400000–5499999
- 6100000–6199999
- 6400000-6499999
- 99000000-99999999
The server name in the terminal MetaTrader - Alpari-Standard2
Access point addresses:
- dc1.mt4standard2.alpari.com
- dc2.mt4standard2.alpari.com
- dca1.mt4standard2.alpari.com:444
Ranges of MetaTrader trading account numbers:
- 100000–1999995
- 100000–5199999
- 5500000–5599999
- 6000000–6099999
- 6500000–6699999
- 37100000–37999999
Access point addresses:
- dc1.mt4standard3.alpari.com
- dc2.mt4standard3.alpari.com
- dca1.mt4standard3.alpari.com:444
Ranges of MetaTrader trading account numbers:
- 200000–399999
- 5200000–5399999
- 5600000–5799999
- 6200000–6299999
- 144000000-144999999
The server name in the terminal MetaTrader - Alpari-PRO.ECN
Access point addresses:
- dc1.mt4proecn.alpari.com
- dc2.mt4proecn.alpari.com
- dca1.mt4proecn.alpari.com:444
Ranges of MetaTrader trading account numbers:
- 5800000–5899999
- 143000000-143999999
The server name in the terminal MetaTrader - Alpari-PRO.ECN2
Access point addresses:
- dc1.mt4proecn2.alpari.com
- dc2.mt4proecn2.alpari.com
- dca1.mt4proecn2.alpari.com:444
Ranges of MetaTrader trading account numbers:
- 206000000-206999999
The server name in the terminal MetaTrader - Alpari-PRO.ECN3
Access point addresses:
- dc1.mt4proecn3.alpari.com
- dc2.mt4proecn3.alpari.com
- dca1.mt4proecn3.alpari.com:444
Диапазоны номеров торговых счетов MetaTrader:
- 238000000 - 238999999
The server name in the terminal MetaTrader - Alpari-ECN1
Access point addresses:
- dc1.mt4ecn1.alpari.com
- dc2.mt4ecn1.alpari.com
- dca1.mt4ecn1.alpari.com:444
Ranges of MetaTrader trading account numbers:
- 800000–999999
- 1400000–1499999
- 5900000–5999999
- 142000000-14299999
The server name in the terminal MetaTrader - Alpari-MT5
Access point addresses:
- dc1.mt5.alpari.com
- dc2.mt5.alpari.com
- dca1.mt5.alpari.com:444
Ranges of MetaTrader trading account numbers:
- 15000000–16999999
- 17000000–19999999
The server name in the terminal MetaTrader - Alpari-PRO.ECN-Demo
Access point addresses:
- dc1.mt4proecn-demo.alpari.com
- dc2.mt4proecn-demo.alpari.com
- dca1.mt4proecn-demo.alpari.com:444
Ranges of MetaTrader trading account numbers:
- 29500000–29999999
- 250000000–259999999
The server name in the terminal MetaTrader - Alpari-Demo
Access point addresses:
- dc1.mt4demo.alpari.com
- dc2.mt4demo.alpari.com
- dca1.mt4demo.alpari.com:444
Ranges of MetaTrader trading account numbers:
- 600000–4999999
- 6000000–7999999
- 11000000–19999999
The server name in the terminal MetaTrader - Alpari-ECN-Demo
Access point addresses:
- dc1.mt4ecn-demo.alpari.com
- dc2.mt4ecn-demo.alpari.com
- dca1.mt4ecn-demo.alpari.com:444
Ranges of MetaTrader trading account numbers:
- 8000000–9999999
The server name in the terminal MetaTrader - Alpari-MT5-Demo
Access point addresses:
- dc1.mt5demo.alpari.com
- dc2.mt5demo.alpari.com
- dca1.mt5demo.alpari.com:444
Ranges of MetaTrader trading account numbers:
- 50000000–59999999